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FAQ's


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    1: What is IVR?

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    Interactive Voice Response (IVR) is a phone system application that prompts callers with recorded messages and options and processes voice input and/or touch-phone keypad selections from these menus. The IVR script responds to this input by providing appropriate information in the form of voice answer or provides a connection to a "live" operator.
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    2: How is integration with existing applications handled?

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    Interactive Voice Response (IVR) is a phone system application that prompts callers with recorded messages and options and processes voice input and/or touch-phone keypad selections from these menus. The IVR script responds to this input by providing appropriate information in the form of voice answer or provides a connection to a "live" operator.
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    3: Are there any hidden costs?

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    No, There are no hidden costs, just the costs associated with initial setup and ongoing usage.
    Unlike most of our competitors, DSC also can provide your organization with a turnkey IVR phone system and can develop this application for you as well. This system requires a one time license of our software with an optional annual maintenance fee.
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    4: How long does it take to implement?

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    IVR applications can be developed by DSC's professional staff in a timely manner. Prior to signing an agreement, DSC personnel will analyse the IVR requirements and these will be jointly approved by both you and DSC.
    Once the contract has been signed, DSC programmers will begin developing this application and will provide a test version for you to approve. Once approved and further tested, it will be implemented at our IVR call center or shipped to you with your IVR phone system.
    This entire process generally takes just a few days or weeks, depending upon the complexity of this application.
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    5: Who develops my IVR application?

    Ans -

    Your IVR program can be developed by DSC personnel or can be programmed by your own staff. If your application is running on our call center, DSC personnel will create the IVR program required to answer your calls.
    If you chose to develop your own applications, DSC provides a complete IVR Users Guide as well as training which can help your developers create and maintain your own applications.